Six Sigma SPC - Statistical Process Control

Six Sigma SPC's Quality Control Dictionary and Glossary
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VOC - Voice of the Customer

Collect data on complaints, surveys, comments, or market research that represents the views and/or needs of a company's customers or internal company departments. This data needs to be interpreted into a measurable requirement for the given process.

Also see Customer requirements and Ask The Customer.

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Last Updated: Wednesday, 17-May-06 10:21:07 PDT