Six Sigma SPC - Statistical Process Control

Why Is Our Six Sigma
Software So Cheap?

Six Sigma SPC - 2070 W. Washington St. #5 Springfield IL 62702  Ph: 217.698.0063
6 Sigma Statistical Process Control (SPC) Software for Windows 95/98/NT/2000/XP/ME

Home Search Capability Studies Links
Products Services
Prices FAQ
About Support
Contact Quality Control Dictionary and Glossary Free Desktop 6 Sigma Calculator Forum
Quality Books Six Sigma and SPC Articles Free Online 6 Sigma Calculator Free Newsletter
These articles are from the Six Sigma SPC Newsletter and other publications. All articles written by Jim Winings
From the (July-August-Sept.) 2002 Newsletter

Why is our statistical process control software so cheap? Some cannot believe that it is $150.00. Well that is simple. Six Sigma. You do not pay for what you do not need. If you cannot get a return on a software investment in a reasonable amount of time, you cannot get to Six Sigma. (Include training time and maintenance updates price as well)

Example, we do not print a brochure. A brochure is nothing more than an advertisement for a product that only tells you what they want you to know, which may or may not be what you actually wanted to know. When I worked at Motorola I would get brochures and after looking them over, had to call the companies anyway to find out the real stuff I needed to know. Then I would throw the brochures away. They take time to write, maintain, print and send. All adds directly to the cost of the product you are trying to purchase. There should be some kind of information though. All of ours is on the WEB. This eliminates the printing and sending part of it, which out of the 4 issues listed above is 50%.

We charge if you want a CD. 90% to 95% of our customers do not need a CD. Why should those 90% to 95% pay for the 5% to 10% of the companies that do want or require a CD?

We do not hire outside advertising agencies or go to trade shows or advertise in publications. Why, because all that stuff cost money and is extremely political. If our primary market was the fortune 500 companies and we were charging thousands of dollars for our stuff, then we could justify it, but that is not what we are about. This of course saves money, and we pass that saving on. It is just common sense.

We use vendors to process credit card orders. Why? Same reasons why your company uses vendors. It cheaper for us, and that is reflected in the price.

Customer support. Just ask any 'big wig' at Microsoft how much customer support costs for a software company and you'll find out it is a big part of the cost of the software. If you have a simple product that anyone can run, then support calls are close to nonexistent. Only about 1 out of every 20 customers need support and 90% of those are because the customer has not logged onto the customer support forum or they have not read the help file. Pretty much, if you have ran Excel or Access then you can sit down and start running our software. Most of the time it only takes 15 minutes for us to get one of our customers up and running, when they have not read the help file or logged onto the customer support forum. This is also why we zip the file for you to download. If the end user is savvy enough to unzip a file, there a certain amount of support questions we will not have to answer.

Is it because the simpler a system is, the fewer opportunities there are for errors, ergo, the fewer support calls. Common Sense!

It is apparently such a good idea that now some of our competitors now do the same thing.

Copyright � 2005 Six Sigma SPC / Jim Winings All Rights Reserved
Privacy Statement - Disclaimer - Copyright - Site Map

Last Updated: Saturday, 15-Apr-06 19:47:35 PDT